Chicago (IL) – If you purchased a PC before January 30 and took advantage of the Vista Express Upgrade program, you know by now that this program is everything else but “Express”. In fact, three of the five largest PC vendors in the U.S. have confirmed to TG Daily that – almost four weeks after the launch of the OS – no Vista Express Upgrades have shipped to their customers yet.

The Vista Express upgrade program appears to be causing headaches in all links that are involved in the supply chain – Microsoft’s chosen upgrade provider ModusLink, PC vendors and consumers. Ken Walker, as senior director responsible for the Vista rollout at Gateway, told TG daily in a conversation today that “probably no Vista Express Upgrades have been delivered to PC buyers yet.” This assumption was confirmed to TG Daily by two other large U.S. PC vendors.

The Vista Express Upgrade program was put in place by Microsoft to make the new operating system part of the Christmas buying season, while the actual software was not released until January 30 of this year. Most new PCs purchased during the holiday season qualified for this “Express Upgrade,” which promised consumers – depending on the PC manufacturer – a convenient and free (or fairly cheap) upgrade to the new operating system.

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