The new Microsoft Dynamics AX 2009 enterprise-resource planning suite Microsoft is previewing at its Convergence conference in Orlando, Fla., this week was developed with a new methodology, called Feel IT, that examines’ users emotional reactions to software. Microsoft also is announcing the availability of online services such as PayPal and eBay from within its Dynamics applications, and at the conference will talk up efforts to go after’s customer base with a version of CRM Live that it’ll host from its own data centers, to be available within the next few months.


Microsoft also is announcing a tighter relationship with partner EMC to provide IT services and hosting for both on-premise and on-demand CRM software.


The Feel IT methodology is another step up the evolution rung beyond usability, said Jakob Nielsen, principal user experience manager at Microsoft Dynamics. "In the beginning, there was a lot of focus on features and making applications useful," Nielsen said. "Over the last 15 to 20 years, the focus has been not only on usefulness, but usability. We’re saying that may not be enough. Software should not only be usable, but the entire experience desirable."


Source- Information Week